Stakeholder Perception Of The Implementation Of Management Accounting Information System (Case Study on LUV GOLD Kediri Restaurant)

Abstrak

This study aims to describe the stakeholder perception of the implementation of the management accounting information system in handling two main aspects of customer complaints and revenue targets. The type of research is qualitative research with case studies. This research was carried out from June to July 2024. The object of this study is 5 informants. The relevant data analysis method in this study is a qualitative descriptive approach. The data collection techniques in this study are observation, interviews, and documentation. The results of the study show that the perception of stakeholders on the management accounting information system varies greatly, depending on the role and experience of each party involved. Management accounting information systems can respond to customer complaints to help the company's operational processes. This system also supports revenue targets with performance monitoring and strategic planning. However, challenges such as complex systems and training needs need to be addressed to support the long-term needs of companies.